Terms & Conditions

 

The following are the terms of trade of Wild Bush Luxury Experience Pty Ltd (WBL), trading as The Maria Island Walk, (“MIW”). ABN: 16 109 252 637  

 

New COVID19 Guidelines

Read our update before you book or travel

 

Acceptance of Booking Terms and Conditions

Confirmation of a booking and authorisation of payment indicates acceptance of these booking terms and conditions. You also agree to further indemnify The Maria Island Walk, it’s associate companies, directors and associates against any risk or action related to your participation in your walk.

 

Currency 

All prices are in Australian dollars (AUD$). Payments can be made by Visa, MasterCard or Direct Deposit. If making a booking online we only accept Visa and MasterCard payments. 

 

Booking Terms and Conditions – for trips departing before 30th April 2022:

PAYMENTS

  • For bookings made outside of 60 days prior to arrival, $400 deposit per person is required at time of booking. Full payment must be made 60 days prior to guests’ arrival.
  • For bookings made within 60 days of arrival, full payment must be made at the time of booking.

CANCELLATION POLICY

Notice of a cancellation of one or more guests must be provided by email to MIW Reservations at bookings@mariaislandwalk.com.au.

  • Cancellation notifications received 43 days or more prior to departure will not incur a cancellation fee.
  • Cancellation notifications received within 42-14 days prior to departure will be subject to a cancellation fee of $400 per person.
  • Cancellation notifications received within 14 days of departure will be subject to 100% of the total booking value.
  • No refunds will be given in the event of non-arrival, any unused services or unused nights due to flight / weather disruption.

 

Booking Terms and Conditions – for trips departing after 30th April 2022:

PAYMENTS

  • For bookings made outside of 30 days prior to arrival, a 20% deposit is required at the time of booking. Full payment must be made 30 days prior to guests’ arrival.
  • For bookings made within 30 days of arrival, full payment must be made at the time of booking.

CANCELLATION POLICY

Notice of a cancellation of one or more guests must be provided by email to MIW Reservations at bookings@mariaislandwalk.com.au.

  • Cancellation notifications received 30 days or more prior to departure will receive a refund of the 20% deposit paid, less a $50 admin fee
  • Cancellation notifications received within 30 days of departure will be subject to 100% of the total booking value.
  • No refunds will be given in the event of non-arrival, any unused services or unused nights due to flight / weather disruption. 

 

Amendments

  • Notice of amendments of guest names or travel dates must be provided by email to MIW Reservations at bookings@mariaislandwalk.com.au.
  • Amendments must be received at least 7 days prior to the walk start date to be confirmed.
  • A booking can be rescheduled any number of times, however the booking will only remain valid for a period of 12 months from the original walk date. After this date, all payments will be forfeited, and no refunds will be given. Amendments to the date must be received at least 30 days prior to the walk date to be changed without penalty. Changes within 30 days prior to travel will incur a $400pp amendment fee.

 

Cancellations by MIW

MIW reserves the right to cancel any trip, due to sea conditions, low guest numbers or other circumstances out of its control. We care about our guests’ holiday and value your decision to travel with us. In the rare case of cancellations, we will attempt to accommodate you on new dates. A full refund on monies received will be issued when a suitable alternative is not available.  MIW will not be responsible for reimbursement of cost of flights, accommodation, hire car, meals or any other incidental costs which are or may be incurred in relation to the cancelled trip. 

 

Travel Insurance

MIW strongly recommends the purchase of travel insurance to cover flight cancellations, family emergencies or medical and health concerns

 

Age Requirements

The minimum age on our standard departures is 12 years old, however we are happy to accept younger guests on our designated Family Friendly departures. All guests pay the same per person rate, regardless of age.

 

Single Travellers 

Prices are based on per person twin-share. Single travellers will be paired with another single traveller of the same gender at no additional charge. If guests would like to guarantee sole occupancy they can choose to pay an additional single supplement subject to availability. 

 

Medical Conditions

Trips cater to guests who can walk 10-15km per day carrying light packs of 6-8kg. MIW staff must be notified, prior to the walk, of any pre-existing or existing medical conditions, injuries or illnesses which may impact your ability to complete the walk. The Maria Island Walk may request an assessment of your medical condition from a qualified medical practitioner. Failure to adequately notify The Maria Island Walk of any pre-existing medical conditions, mobility and/or disabilities may result in cancellation of participation at any time, including after the commencement with no right to refund if said medical condition, mobility impairment and/or disability could be reasonably expected to affect the normal conduct of the trip and the enjoyment of other trip members. Participants over 70 years of age require a medical certificate prior to travel.

 

Making a Reservation for Others

If you have made a reservation on behalf of others, you will be considered by the MIW Reservations team as the ‘Group Organiser’ and it is your responsibility to ensure all members of the group are informed and aware of MIW’s Booking Terms & Conditions. Group Organisers are responsible for ensuring all travellers in the group provide all relevant information prior to arrival, as outlined in the online-check in form which is included in the confirmation and pre-arrival emails. 

 

Personal Identification

Make sure that you and everyone in your group has a valid government-issued photo ID when you check in on the first day of the walk.

 

Purchasing a Gift Voucher

Gift vouchers purchased directly through MIW are valid for 3 years from the purchase date. Failure to redeem the gift voucher by the expiry date shown on the certificate will render your voucher invalid. Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and replacements are not available, you will be required to purchase a new voucher. Gift Vouchers are non-refundable, not redeemable for cash, but are transferable to another person. In order to transfer a gift voucher into another customer’s name, the original purchaser must contact our Skydive Australia Reservations team to make the change.

 

Redeeming a Gift Voucher

To redeem a Gift Voucher, call us on 03 xxx to book a walk. Once your voucher has been redeemed, our booking conditions will apply. Where the cost of your booking is greater than the value of your voucher, you will be required to pay the difference at the time of booking.  

 

Data Protection & Privacy Policy

MIW is dedicated to keeping your details private, and has implemented in accordance with all the applicable data protection, the necessary organisation and technical security measures within their scope to guarantee personal data protection, and avoid its alteration, loss, illegal use and non-authorised access. MIW is dedicated to keeping your details private. Click here for our full Privacy Policy